top of page

Privacy Policy

Force Drainage Ltd - Privacy Policy

Last Updated: June 11, 2025

Force Drainage Ltd ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you interact with our website (forcedrainage.co.uk), use our services, or communicate with us.

Force Drainage Ltd is a company registered in England and Wales under company number 16030829, with its registered office at Unit 2e Furlong Farm Rusper Road, Ifield, Crawley, England, RH11 0LN.

We are the 'data controller' for the personal data we process, meaning we determine the purposes and means of processing that data.

1. Our Contact Details

  • Name: Force Drainage Ltd

  • Address: Unit 2e Furlong Farm Rusper Road, Ifield, Crawley, England, RH11 0LN

  • Phone Number: 0800 099 6109

  • Email: info@forcedrainage.co.uk

2. The Type of Personal Information We Collect

We currently collect and process the following categories of personal information:

  • Identity Data: Name, title, company name (if applicable).

  • Contact Data: Billing address, service address, email address, telephone numbers.

  • Financial Data: Bank account details for payments, payment card details (though we do not store full card details, only process them via secure payment gateways).

  • Service Data: Details about the services you have requested, including property details relevant to the drainage work, CCTV inspection footage (if applicable), and reports generated from our services.

  • Technical Data: Internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.

  • Usage Data: Information about how you use our website, products, and services.

  • Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

3. How We Get Your Personal Information and Why We Collect It

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you request a quote or information about our services: To enable us to provide you with accurate pricing and service details.

  • When you book our services: To allow us to schedule, perform, and invoice for the services you request. This includes collecting necessary access details and property information.

  • When you create an account on our website (if applicable): To manage your account and provide you with access to account-specific features.

  • When you contact us directly (via phone, email, or contact form): To respond to your enquiries, provide support, and manage our relationship with you.

  • When you subscribe to our newsletters or marketing communications: To send you updates and promotional materials (only with your consent).

  • When you provide feedback or reviews: To improve our services and address any concerns.

We also receive personal information indirectly, from the following sources and in the following scenarios:

  • Property Developers, Landlords, or Business Clients: If you are a tenant or a resident in a property managed by one of our commercial clients, they may provide your contact details to us to facilitate the provision of services to that property.

  • CCTV Drainage Surveys: As part of our service, we may capture video footage of your drainage system. While this primarily relates to the property's infrastructure, it may incidentally capture personal details (e.g., if objects with identifying information are visible within the drainage system). This data is processed for the purpose of diagnosing and documenting drainage issues.

  • Website Analytics (e.g., Google Analytics): We collect technical and usage data to understand how visitors interact with our website, to improve its functionality and user experience. This data is typically aggregated and anonymised where possible.

  • Third-party service providers: Such as payment processors (e.g., Stripe, PayPal), who provide us with confirmation of your payments but do not share your full payment card details with us.

We use the information that you have given us in order to:

  • Provide, operate, and maintain our Website and Services.

  • Process your requests for quotes and service bookings.

  • Carry out our contractual obligations to you.

  • Manage your account (if applicable).

  • Send you service-related communications (e.g., appointment confirmations, invoices).

  • Process your payments and manage billing.

  • Communicate with you, including responding to your enquiries and providing customer support.

  • Improve our Website and Services through analytics and feedback.

  • Send you marketing communications (where you have opted in).

  • Comply with legal and regulatory obligations.

  • Prevent fraud and ensure the security of our services.

4. Lawful Bases for Processing Your Personal Information

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • (a) Your consent: Where you have given clear consent for us to process your personal data for a specific purpose(e.g., for marketing communications). You are able to remove your consent at any time by contacting us at info@forcedrainage.co.uk.

  • (b) We have a contractual obligation: Where the processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract (e.g., to provide drainage services, process payments).

  • (c) We have a legal obligation: Where the processing is necessary for us to comply with the law (e.g., for tax and accounting purposes, or for health and safety regulations).

  • (d) We have a legitimate interest: Where the processing is necessary for our legitimate interests or the legitimate interests of a third party, provided those interests are not overridden by your rights and interests. Our legitimate interests include:

    • Improving our services and website.

    • Ensuring the security of our services and data.

    • Marketing our services to existing or potential clients (where appropriate and not requiring consent).

    • Debt recovery.

    • Handling complaints and disputes.

5. When and With Whom Do We Share Your Personal Information?

We may share your personal information with:

  • Our Employees and Sub-contractors: Our engineers and administrative staff who require access to your data to perform their duties and deliver our services (e.g., job scheduling, on-site service delivery, invoicing).

  • Third-Party Service Providers: Who perform services on our behalf, such as:

    • Payment Processors: (e.g., Stripe, PayPal) for secure transaction processing.

    • IT and System Administration Service Providers: For hosting our website, managing our databases, and providing IT support.

    • Marketing and Analytics Service Providers: (e.g., Google Analytics) to help us understand website usage and manage marketing campaigns.

    • Professional Advisers: Such as lawyers, accountants, and insurers, where necessary for legal, accounting, or insurance purposes.

  • Regulatory Authorities, Law Enforcement, or Other Third Parties: When we are legally required to do so, or when we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

  • Potential Buyers or Investors: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

We ensure that all third parties with whom we share data are committed to protecting your privacy and have appropriate data processing agreements in place where required by UK GDPR.

6. International Transfers

We generally store and process your personal data within the UK. However, some of our third-party service providers (e.g., cloud storage providers, email service providers) may operate outside the UK or European Economic Area (EEA).

Where your personal data is transferred outside the UK/EEA, we ensure that appropriate safeguards are in place to protect your data, such as:

  • Transferring to countries deemed to provide an adequate level of protection for personal data by the UK government.

  • Using specific contracts approved by the UK government (e.g., International Data Transfer Agreement or Addendum to the EU Standard Contractual Clauses) which give personal data the same protection it has in the UK.

7. How We Store Your Personal Information

Your information is securely stored on our IT systems, which are protected by appropriate technical and organisational security measures, including firewalls, encryption, and access controls. Physical records (if any) are stored securely.

We keep your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

For example:

  • Client service records: We typically retain these for a minimum of 7 years after the last service date to comply with tax and accounting obligations and to honour our workmanship guarantees.

  • Marketing consent: We retain your consent for marketing communications until you withdraw it.

  • Website usage data: This may be kept for a shorter period, depending on the analytics tool configuration.

We will then securely dispose of your information by deleting digital records and securely shredding physical documents.

8. Your Data Protection Rights

Under data protection law, you have important rights regarding your personal information. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Your rights include:

  • Your right of access: You have the right to ask us for copies of your personal information.

  • Your right to rectification: You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure: You have the right to ask us to erase your personal information in certain circumstances (also known as the "right to be forgotten").

  • Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing: You have the right to object to the processing of your personal information in certain circumstances, particularly where we are relying on legitimate interests or for direct marketing.

  • Your right to data portability: You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

Please contact us at info@forcedrainage.co.uk if you wish to make a request to exercise any of these rights. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).

9. Cookies

Our website uses "cookies" to enhance your experience. Cookies are small text files placed on your device to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity.

For more detailed information about the cookies we use and how to manage them, please refer to our separate Cookie Policy [Link to your Cookie Policy, if you have one - recommended].

10. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at:

Email: info@forcedrainage.co.uk Mail: Unit 2e Furlong Farm Rusper Road, Ifield, Crawley, England, RH11 0LN

You can also complain to the ICO (Information Commissioner's Office) if you are unhappy with how we have used your data. The ICO's address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page

​

​

​

​

​

bottom of page